FAQ’S
Q: How long will my unit take to be completed?
A: Ready to ship units will ship within 24- 48 hours (unless your picking up locally)
Custom made orders take 5-12 business days to be completed with a 3 business day processing time
Q. How long is shipping?
A. We ship using Canada post(Canada wide)PRIORITY which takes 2-4 business days. Shipping is not included with processing time.
International shipments UPS PRIORITY which take 3-5 business days. Shipping is not included with processing time.
Q. Do I need to provide Measurements?
A. For ready to ship wigs no. However for your custom wig order yes! Please read “new to wigs” to inform yourself in regards to making sure you know what size cap to choose for your wig to properly be made to your head size.
Q. Are all wigs glueless?
A. No, only closure wigs are glueless. Frontal Wigs are not.
Q. Do you offer installs.
A. Yes, however you are to come alone for your install appointment.
Q. How soon will my accessory order ship out?
A. Accessory Orders will ship within 1-3 business days. If you order an accessory with a wig that requires a longer processing time, they will all ship together once the wig is completed.
Pre- order accessories have a shipping time of 5-15 days not including processing time.